Contact Claims 365
Donegal & Derry
How to reach the team
Phone during office hours with an outline of the incident
Email with your address, policy number and photos if available
Use the contact form for a quick call back
Donegal Office
Port Road
Ballyraine
Letterkenny
Co. Donegal
F92 PHF4
Ireland
Tel: 087 6551124
Derry Office
North West Business Complex
Beraghmore Road
Derry City
Co Derry
BT48 8SE
Northern Ireland
Tel: 07787 794533
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What happens after you contact us
We read your message and confirm receipt. If the case is urgent we call you to check safety and talk through first steps. We then schedule a site visit or video review and explain what documents will help.
What to include in your message
Your name and contact details
Property address and type
Brief description of the damage and when it occurred
Any actions already taken such as turning off water or power
Insurer name and claim reference if one has been issued
Urgent incidents
If there is active water ingress, oil escape or unsafe electrics we will prioritise advice on isolation and safety. We can suggest local trades who can secure the site while the claim is prepared. Keep receipts for any emergency works so they can be considered by the insurer.
Access and site readiness
Before a visit please ensure safe access where possible. Pets can be placed in a separate room. If any party is shielding or has mobility needs we can plan the visit with that in mind.
Where we work
We attend site visits across Donegal and Derry and provide remote guidance if travel is delayed. We can coordinate with trusted contractors for urgent secure or dry out works.
Privacy and data security
Claims involve personal information. We store documents securely and only share them with parties who need to see them. If you prefer to send files by a secure link we can arrange that.
Accessibility of contact options
If phone is not convenient we can arrange a video call or communicate by email. Written summaries after calls help if several family members are involved.
Frequently asked questions before you contact us
Do you charge for an initial call?
What details should I include in my message?
Do you offer support outside normal hours?
Can you meet on site?
How quickly will you reply?
A calm next step
Call or send a short message with your address, a line on what happened and any urgent risk. We will reply with the next actions and schedule a visit.
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