About Claims 365 Loss Assessors
About Claims 365 Donegal & Derry
We are a local, regulated loss assessing practice serving homeowners and businesses in the North West. The team brings practical surveying knowledge and clear negotiation to every claim. Our approach is careful, evidence based and focused on fair outcomes.
Our purpose
Insurance policies exist to protect you from sudden loss. The claims process can feel complex and uneven when you are dealing with damage and disruption. Our purpose is to level the field. We explain your cover in plain terms, build a strong claim file and guide the discussion with your insurer so decisions are fair and timely.
Experience you can rely on
We have worked on a broad mix of claims across Donegal and Derry. Cases range from escape of water in apartments and family homes to oil contamination at rural properties and significant fire damage at workplaces. Each case has its own context, so we shape the plan around the building, the policy and your priorities.
How we work
1.
We listen to your story and note key dates and actions taken
2.
We schedule a site visit to inspect and document the loss
3.
We prepare a detailed scope of works and a measured claim
4.
We manage dialogue with the insurer and any appointed adjuster
5.
Post incident moisture verification after flood or escape of water
Regulation and professional standards
We have worked on a broad mix of claims across Donegal and Derry. Cases range from escape of water in apartments and family homes to oil contamination at rural properties and significant fire damage at workplaces. Each case has its own context, so we shape the plan around the building, the policy and your priorities.
Tools and reporting
Accurate evidence supports better outcomes. We use moisture meters, thermal imaging and structured photo records to document damage. We compile schedules of loss that set out quantities, rates and notes so the insurer understands what is needed and why.
Communication and updates
Clear communication reduces stress. We agree a preferred method for updates and keep messages concise. After key meetings we share a short note that confirms what was discussed and the next actions.
Values that guide us
Independence and client advocacy
Honest, respectful communication
Calm support in stressful moments
Attention to detail in evidence and reporting
Working across the region
We attend properties across Letterkenny, Derry city and the wider North West. Travel is planned to reach urgent cases first while keeping other claims moving. Where a remote update is faster we use video calls to review progress and agree decisions.
Collaboration with contractors and professionals
Good outcomes rely on coordinated work. We liaise with builders, roofers, plumbers, engineers and environmental specialists where needed. We seek measured quotes that match the scope so approvals can be given without delay.
Data protection and confidentiality
Claims often involve sensitive information. We store documents securely and limit access to those who need it. If you share photos or invoices by email we save them to the claim file and confirm receipt.
Continuous learning
Construction methods and policy terms change over time. We maintain ongoing training and review technical notes so advice stays current. Lessons from closed claims feed into checklists that improve the next case.
Community and local knowledge
Many claims follow severe weather. We track local conditions and note patterns such as wind uplift in exposed coastal areas or drain surcharging after heavy rain. Local knowledge helps when explaining cause and effect to insurers.
Frequently asked questions about Claims 365 Loss Assessors
Are you regulated?
Who will handle my claim?
Do you use local contractors?
Do you carry professional indemnity insurance?
Can you share references or case studies?
A soft next step
If you would like guidance on a new or ongoing claim, share a few details and we will arrange a call. There is no obligation and you will receive clear advice on your options.
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Contact Us
for a free quote